The official policy allows you to cancel or reschedule your lesson as long as you do so at least 24 hours before your scheduled time.

To keep the calendar running smoothly and prevent misuse, each lesson can only be rescheduled a limited number of times. If you cancel within the allowed timeframe, your refund will be automatically processed back to your original payment method. Package of lessons work differently (check here).

If an unexpected situation arises, we’ll always refer to our terms and policies to find a fair solution for both of us.

According to our terms and policy, individual lessons can be easily canceled and refunded as long as you request it within a 24-hour window before the scheduled time.

Lesson packages are non-refundable, as their discounted prices are specifically designed for the full bundle. However, situations can be unique. In special cases, the teacher and student can discuss and find a fair, mutually agreeable solution.

Individual lessons are purchased and booked at the same time by choosing an available slot.
If you choose a lesson package, you can buy the bundle first and schedule each class later whenever it best fits you, until all your lessons are used up.

Booking a lesson is super simple! Here’s how it works:

• Pick a slot: check the calendar and choose a time that works best for you.
• Book your lesson: complete the checkout to secure your spot.
• Get ready to learn: you’ll receive an instant confirmation email with your lesson details.

Enjoy your lesson! and leave a review at the end.

There's no set limit on the number of lessons. While there are recommendations: typically up to 3 hours per week, we can customize a schedule that fits your exact goals and availability.

In addition, 30 and 60-minute lessons allow us to keep things more flexible. We’ll work together to find a pace that keeps you motivated without feeling overwhelming.

Yes! I can open specific time slots upon request, as long as they fit logically into my own schedule. My split day availability is designed to accommodate a wide range of time zones across the globe (keep in mind Spain is on UTC+2 in summer and UTC+1 in winter).

If you don't see a time that works for you, feel free to reach out so we can discuss setting up a custom slot. Just remember that all bookings must still be processed officially through the platform.

After purchasing your lesson you’ll get an instant confirmation email from 'Acuity Scheduling', plus a reminder email before the lesson starts. You can also add the appointment directly to your Google Calendar from that confirmation email.

Just a quick note on scheduling: cancellations or changes must be made at least 24 hours before the lesson. After that window, the session can't be modified or canceled.

You don't necessarily need a high-end computer, though a stable internet connection is highly recommended.

Having a microphone is required so we can talk, and while a camera is helpful, it's completely optional. The focus is on simplicity and accessibility so you can join the lesson without any hassle.

Life happens! When technical issues come up, clear communication is key. We can always find a solution that works for both of us, whether that means rescheduling the class or offering a discount on a future session.

Just keep in mind that the 24-hour notice policy is strictly enforced unless there's a genuine, justified emergency. As long as you keep me updated, we'll get it sorted out!

Absolutely! Whether you're at home, by the pool, in your car (not while driving, of course!), at the office, in the garden, at the café, or even at the supermarket, you can have a Spanish lesson. Every situation is perfect for some practice.

You can choose your favorite platform: WhatsApp, Facebook Messenger, Zoom, Microsoft Teams, Google Meet or Discord

You can cancel individual lessons for any reason as long as you submit the request at least 24 hours before the scheduled class time. Rescheduling follows the exact same 24-hour rule.

Lesson packages cannot be cancelled or refunded, but the individual classes within a package can easily be rescheduled following the standard 24-hour guideline.

We offer a variety of safe and easy payment options processed securely through the integrated payment gateway of Acuity Scheduling (based on Stripe).

This way you can pay using major credit or debit cards, as well as PayPal, ensuring your transaction is fast and fully protected.

It depends on your country's regulations and the currency you use. Rest assured, any applicable taxes or processing fees will be clearly calculated and shown at checkout before you pay, so you'll always see the exact total cost before finalizing your order.

Yes! You can save on your lessons in a few different ways:

• Special Online Rates: every single lesson booked through the platform already has a permanently reduced price (you'll see the original price crossed out in red right next to the final rate).

• Lesson Packages: get 10% off when you purchase a package of 5 lessons.

• Complete Package: get 10% off in the total price when purchasing 10 lessons (5x Immersion and 5x Course).

To ensure safety, clear scheduling, and top-quality service for everyone, all lessons must be booked through the platform.

Keeping everything in one place makes it easy to manage your bookings, access learning resources, and communicate securely, guaranteeing a smooth experience for all students.